Refund policy

Returns, Refunds & Exchanges Policy

Effective Date: June 30, 2026

Thank you for shopping with E-Plaza. We are committed to providing quality products and an exceptional shopping experience. If you are not completely satisfied with your purchase, we're here to help.

This Return & Refund Policy explains the conditions under which products purchased through E-Plaza may be returned, exchanged, or refunded. By placing an order through our website, you acknowledge that you have read, understood, and agreed to the terms outlined below.

Our Commitment to Our Customers

Customer satisfaction is one of our highest priorities. Every order placed with E-Plaza is carefully processed and packaged with the goal of ensuring it arrives safely and accurately.

If your order arrives damaged, defective, incorrect, or otherwise does not meet reasonable expectations, we encourage you to contact us promptly. Our Customer Support Team will work diligently to review your request and determine the most appropriate resolution.

Return Eligibility

Most products purchased from E-Plaza may be eligible for return within 30 calendar days of the confirmed delivery date.

To qualify for a return, all of the following conditions must be met:

The return request must be submitted within 30 days of delivery.
The item must be unused, unopened, and in new condition.
The product must remain in its original manufacturer's packaging.
All original accessories, inserts, manuals, tags, and components must be included.
The item must not show signs of installation, assembly, wear, alteration, or misuse.
A Return Authorization must be issued by E-Plaza before the item is shipped.

Products that do not meet these requirements may not qualify for a refund or exchange.

Products That Cannot Be Returned

For health, safety, hygiene, and product integrity reasons, certain products cannot be returned once delivered unless they arrive damaged, defective, or incorrect.

These include, but are not limited to:

Opened skincare products
Opened cosmetics
Personal care products
Health and wellness items
Intimate apparel
Swimwear
Customized or personalized products
Digital downloads
Gift cards
Final Sale or Clearance merchandise
Perishable goods
Products specifically marked "Non-Returnable"

If a product page identifies an item as non-returnable, that designation takes precedence over this general policy.

Before Requesting a Return

Before initiating a return, we recommend reviewing your order confirmation and inspecting the product carefully.

Many concerns can be resolved without returning the item. Our Customer Support Team may be able to assist with:

Product setup or assembly questions
Missing components
Replacement parts
Manufacturer instructions
Product troubleshooting
Shipping concerns

If a return is still necessary, we will guide you through the next steps.

Return Authorization Required

To protect both our customers and our business, all returns require prior authorization.

To request a Return Authorization, please contact:

Returns Department
Email: returns@E-Plaza.app

Please include:

Your name
Order number
Product name
Reason for your request
Photographs or videos when reporting damage, defects, or incorrect merchandise

Our team reviews each request individually and typically responds within 1–3 business days.

Once approved, you will receive detailed return instructions.

Unauthorized Returns

Merchandise returned without an approved Return Authorization will not be accepted.

Unauthorized returns may:

Be refused upon delivery.
Be returned to the sender at the sender's expense.
Be discarded if return shipping is declined or impractical.
Become ineligible for any refund, replacement, or store credit.

To avoid delays or complications, please wait until you receive written return instructions before shipping any merchandise.

Return Shipping Address

Do not mail merchandise until your return has been approved.

Approved returns should be mailed to:

E-Plaza Returns Department

PO Box 192

Oro Grande, CA 92368

United States

Unless otherwise instructed by E-Plaza, customers are responsible for ensuring returns are packaged securely to prevent damage during transit.

Because this is a mailing address used exclusively for authorized returns, packages sent without prior approval may not be accepted.

Condition of Returned Merchandise

Every returned item is inspected upon arrival.

Returned merchandise must arrive in substantially the same condition in which it was originally shipped.

Returns may be denied if the product:

Has been opened.
Shows evidence of use.
Has been washed, assembled, or installed.
Is missing packaging or original components.
Has been damaged after delivery.
Contains excessive wear.
Cannot be resold as new.

If a return does not satisfy these requirements, E-Plaza reserves the right to deny the refund request.

When applicable, customers may request that an ineligible return be shipped back at their expense.

If no response is received within 30 days after notification, E-Plaza reserves the right to dispose of the merchandise in accordance with applicable law.

Customer Support

For questions regarding your order, our team is happy to help.

General Customer Support
support@E-Plaza.app

Returns & Refunds
returns@E-Plaza.app

To help us assist you as quickly as possible, please include your order number in all correspondence.

Exchanges

At this time, E-Plaza does not offer direct product exchanges.

If you would like a different size, color, model, or variation of an item, please request a return (if eligible) and place a new order for the desired product.

If the item you received is damaged, defective, or incorrect, we will gladly replace the item when inventory is available. If a replacement is unavailable, we will issue a refund to your original payment method.

Damaged, Defective, or Incorrect Merchandise

We take great care to ensure every order is accurately fulfilled and securely packaged. If your order arrives damaged, defective, or you receive an incorrect item, please notify us within 7 calendar days of the delivery date.

To help us investigate and resolve your claim, please provide:

Your order number
A brief description of the issue
Clear photographs of the item
Photographs of the product packaging
A photograph of the shipping label
Video documentation when the issue is difficult to capture in photos (if available)

Failure to report damage or shipment errors within 7 days may affect our ability to approve a replacement or refund.

Once your claim has been reviewed, E-Plaza may, at its sole discretion:

Ship a replacement item;
Issue a full refund;
Issue a partial refund when appropriate; or
Offer another reasonable resolution based on the circumstances.

If the error was caused by E-Plaza or occurred during fulfillment, you will not be responsible for any applicable return shipping costs.

Products Damaged During Transit

Although we work with trusted shipping carriers, damage may occasionally occur while a package is in transit.

If your shipment arrives with visible damage, we recommend taking photographs before opening the package whenever possible.

Please retain all original packaging materials until your claim has been resolved, as additional documentation may be requested.

Claims involving shipping damage are reviewed individually and may require verification before a refund or replacement can be approved.

Incorrect Items

If you receive an item different from the one shown on your order confirmation, please contact us immediately.

Once verified, we will provide instructions for returning the incorrect merchandise (when necessary) and will arrange an appropriate replacement or refund.

Missing Items

If your order appears to be missing an item, please review your shipping confirmation carefully before contacting us.

Some orders may be shipped in multiple packages and arrive on different dates.

If you have confirmed that an item is missing after all shipments have been delivered, please contact Customer Support within 7 calendar days of receiving your final package.

Our team will investigate and determine the appropriate resolution.

Lost Packages

If tracking information indicates your package has been lost during transit, we will work with the shipping carrier to investigate the shipment.

If the carrier confirms the package has been lost before delivery, E-Plaza will, at its discretion:

Ship a replacement order; or
Issue a full refund.

Carrier investigations typically require several business days before a shipment can officially be declared lost.

Delivered but Not Received

If tracking indicates that your order was successfully delivered but you cannot locate the package, we recommend that you:

Verify the shipping address provided during checkout.
Check around your property, mailbox, porch, garage, or other delivery locations.
Ask members of your household if they accepted the package.
Check with neighbors or your property management office.
Contact the shipping carrier for additional delivery information.

If the package cannot be located after completing these steps, please contact E-Plaza as soon as possible.

While we will assist in reviewing the situation, E-Plaza cannot guarantee refunds or replacements for packages marked as delivered by the shipping carrier unless required by applicable law.

Refused Deliveries

If a shipment is refused by the customer or returned due to an incorrect or incomplete shipping address provided during checkout, any shipping charges, return fees, carrier fees, customs fees, or reshipping costs incurred by E-Plaza may be deducted from any eligible refund.

If the returned package cannot be recovered from the shipping carrier, the order may not qualify for a refund.

Return Shipping Costs

If a return is approved because:

The item arrived damaged;
The item is defective;
The incorrect product was received; or
The error was caused by E-Plaza,

we will provide instructions regarding return shipping at no additional cost to you, when applicable.

For all other approved returns, customers are responsible for all return shipping costs.

Original shipping charges, expedited shipping fees, gift wrapping charges, shipping protection, and other optional service fees are non-refundable once services have been performed.

We recommend using a shipping method that includes tracking and insurance for higher-value returns. E-Plaza is not responsible for merchandise lost or damaged during return transit.

Return Processing

Once your authorized return has been received at our Returns Department, please allow approximately 5–10 business days for inspection and processing.

Processing times may be longer during holidays, promotional events, or periods of unusually high order volume.

You will receive an email notification once your return has been reviewed and a final decision has been made.

Refunds

Approved refunds will be issued to the original payment method used when placing the order.

Depending on your financial institution, refunds generally appear within 5–10 business days after processing, although some banks and credit card providers may require additional time.

Shipping charges, expedited delivery fees, customs charges, taxes, duties, and optional service fees are generally non-refundable unless required by law or if the refund results from an error on the part of E-Plaza.

If only part of an order is returned, any discounts or promotional pricing applied to the original purchase may be adjusted accordingly.

Refunds That May Be Denied

E-Plaza reserves the right to deny any refund request if:

The return does not comply with this Policy.
The product has been opened, used, assembled, installed, washed, or altered.
The item has been damaged after delivery due to misuse, neglect, or improper handling.
Original packaging, accessories, manuals, or components are missing.
The product returned is different from the item originally purchased.
The return request was submitted outside the applicable return period.
The merchandise was returned without an approved Return Authorization.
Fraudulent activity, abuse of the return process, or suspicious purchasing behavior is reasonably suspected.

Each return request is reviewed individually to ensure fair and consistent application of this Policy.

Chargebacks & Payment Disputes

At E-Plaza, we are committed to resolving customer concerns quickly and fairly. If you experience an issue with your order, we encourage you to contact our Customer Support Team before initiating a chargeback or payment dispute with your bank or credit card provider.

Most issues can be resolved without the need for a formal dispute.

If a chargeback is initiated, E-Plaza reserves the right to provide supporting documentation to the payment processor or financial institution, including but not limited to:

Order confirmations
Payment records
Shipment tracking information
Delivery confirmations
Photographs and product documentation
Customer communications
Return records
Any other documentation relevant to the transaction

Fraudulent or abusive chargebacks may result in the denial of future purchases and other actions permitted by applicable law.

Fraud Prevention

To protect our customers and our business, E-Plaza reserves the right to review and verify orders that appear unusual, high-risk, or potentially fraudulent.

For security purposes, we may:

Request additional order verification before processing an order.
Delay shipment while verification is completed.
Cancel and refund orders that cannot be verified.
Limit quantities purchased.
Decline future orders when fraudulent activity is reasonably suspected.

These measures help protect both our customers and E-Plaza from unauthorized transactions and identity theft.

Promotional Offers, Bundles & Free Gifts

If an order includes promotional pricing, bundle discounts, or complimentary promotional items, any approved refund may be adjusted to reflect the value of the promotion received.

If a required promotional item is not returned when requested, its retail value may be deducted from the refund amount.

International Orders

Customers are responsible for complying with the import laws and regulations of their destination country.

Unless otherwise required by law, E-Plaza is not responsible for customs delays, import duties, taxes, brokerage fees, or other government-imposed charges.

Orders refused by customs authorities or returned due to unpaid duties or taxes may be subject to additional shipping and handling charges, which may be deducted from any eligible refund.

Manufacturer Warranties

Some products sold by E-Plaza may include a manufacturer's warranty.

Where applicable, warranty claims may need to be submitted directly to the manufacturer in accordance with the manufacturer's warranty terms and conditions.

Unless otherwise expressly stated, E-Plaza does not provide any separate product warranty beyond those required under applicable law.

Nothing in this Policy limits any consumer rights that cannot legally be excluded.

Limitation of Liability

To the fullest extent permitted by applicable law, E-Plaza's total liability for any claim relating to a product purchased through our website shall not exceed the amount paid by the customer for that product.

E-Plaza shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the purchase, use, inability to use, or misuse of any product, except where prohibited by law.

Policy Abuse

To ensure a fair shopping experience for all customers, E-Plaza reserves the right to refuse returns, refunds, exchanges, or future orders when there is evidence of abuse of this Policy, including but not limited to:

Excessive return activity
Repeated claims of missing or damaged merchandise
Attempts to return used or altered products
False or misleading claims
Reselling merchandise after purchase
Fraudulent transactions

Each case is reviewed individually, and any action taken will be based on the circumstances and applicable law.

Changes to This Policy

E-Plaza reserves the right to update or modify this Returns, Refunds & Exchanges Policy at any time without prior notice.

Changes become effective upon posting the revised Policy on our website.

The version of the Policy in effect at the time an order is placed will generally govern that purchase unless otherwise required by law.

Customers are encouraged to review this Policy periodically to stay informed of any updates.

Contact Us

If you have any questions regarding this Policy or need assistance with an order, our Customer Support Team is here to help.

Customer Support
Email: support@E-Plaza.app

For return requests or refund inquiries:

Returns Department
Email: returns@E-Plaza.app

Authorized Return Mailing Address

E-Plaza Returns Department
PO Box 192
Oro Grande, CA 92368
United States

Please include your order number with all correspondence to help us assist you as quickly as possible.

Last Updated: June 30, 2026